On Models Reality and Models

Since any business is too complex to comprehend, each and every employee has a model of the realities of business in his head. Most conflicts or solutions are a clash or agreement of the models we hold.

I believe there are two broad ways every manager comes to a decision of the model he holds.
The first types are those who bring their personalities, values, taste, background etc into the model of the business they operate in. This model in their head bears their imprint very sharply. Typically these managers would keep harping the same point and same solutions as they face their day to day difficulties. E.g. I come across sales managers saying we need to increase pressure if sales are not happening. The model here being that pressure is everything and there can be no other complexities of the business that can be addressed.

The second types are those who wrestle with the realities and likewise go through the stage of developing, modifying re-developing and solidifying the models in their head. Their model factors the realities faced on ground and role of their belief system is to a large extent minimized in the formation of the model. The second type acknowledges that there is more to business than what meets the eye and hence would bring the same out in the open.

My take is that the second approach has a capacity to deal and hence direct energies in more productive manner bearing better results. In the first case, the manager can impinge on the solutions without the critical issue being taken care of.